Rossum Named in the 2025 Gartner® Voice of the Customer for Intelligent Document Processing Solutions
Rossum has been named a Strong Performer in the 2025 Gartner Voice of the Customer for Intelligent Document Processing Solutions report. The report comes after months of verified user reviews, evaluated across strict criteria for relevance, reach, and experience. Real feedback. Real users. A real signal for buyers.
Want to See a Strong Performer in Action?
As per Gartner, “The rest of this document highlights some key insights for the intelligent document processing solutions market based on 18 months of reviews and also points you to particular ways to use the site in your buying process.” Rated by users who have deployed intelligent document processing solutions across industries and at scale.
In our view, being named in the report means Rossum meets the bar set by the people who use these systems every day.
The Gartner Voice of the Customer and its value
According to Gartner, “The “Voice of the Customer” document synthesizes Gartner Peer Insights’ reviews into insights for buyers of technology and services. This aggregated peer perspective, along with the individual detailed reviews, is complementary to Gartner expert research and can play a key role in your buying process. Peers are verified reviewers of a technology product or service, who not only rate the offering, but also provide valuable feedback to consider before making a purchase decision.”
This is where buyers can go to answer practical questions…
- How well does this product support automation across document types?
- What’s the post-deployment experience like?
- Do users in similar industries or company sizes recommend it?
- Are they seeing long-term value?
The Voice of the Customer for Intelligent Document Processing Solutions report is freely available to Gartner clients and includes detailed breakdowns of reviewer demographics, category ratings, and quadrant placements.
Understanding the Gartner Voice of the Customer methodology
“Vendors in the Gartner Voice of the Customer document are categorized into four quadrants based on User Interest & Adoption and Overall Experience. Vendors from any of the four quadrants may be the best fit depending on your business needs.”
User Interest and Adoption
“User Interest and Adoption scores incorporate three factors, each given equal weight: review and consideration score, user willingness to recommend, and review market coverage across industry, company size and region.”
Overall Experience
“A vendors’ Overall Experience is a composite score that incorporates the Overall Rating average and two sub-rating averages: ‘Capabilities’ (Product Capabilities for software markets; Service Capabilities for service markets) and ‘Support/Delivery’ (Service & Support for software markets; Delivery & Execution for service markets).”
Why this helps customers and prospects
We think for existing customers, Rossum’s inclusion reflects what they already know. Our platform delivers value in the real world. It scales. It’s supported. We listen.
For prospects, the Gartner Voice of the Customer for Intelligent Document Processing report is a valuable shortcut. It highlights where a solution is gaining traction, how well it performs under enterprise demands, and what to expect after implementation. Details you don’t get from a sales pitch. They come from customer experience and this document gives you access to that experience.
Reviews contributing to the Gartner Voice of the Customer report are written by users from banking, logistics, insurance, government, and manufacturing. People processing invoices, purchase orders, insurance claims, customs declarations, and more. They speak to real use cases and real performance.
In our opinion, the report gives you structured insight so you can draw your own conclusions, which is critical when you’re creating a shortlist or validating a decision.
What this means for Rossum
We didn’t set out to be included in this report. We set out to build a product that solves a hard problem. Extracting and understanding information from documents of all shapes, formats, and structures. We believe being included in the Gartner Voice of the Customer report is a result of that focus.
To us it means we’ve met the requirements…
- 20 or more eligible reviews in the 18-month window ending April 30, 2025
- Broad representation across industries, company sizes, and global regions
- A majority of users willing to recommend
- Consistent ratings across capability, support, and experience
Hey! This isn’t the finish line. This is part of the process.
Our inclusion in the report gives us an opportunity to learn. The full user reviews, hosted on Gartner Peer Insights™, are packed with feedback. Some positive. Some negative. All of it valuable.
We’re grateful to every customer who has taken the time to write a review. Your feedback defines our roadmap, our support model, and our thinking. This isn’t a marketing win. It’s a reflection of your experience, and motivation for us to keep improving.
Read the reviews
If you’re evaluating Rossum or comparing IDP solutions, you can read what users are saying on both Gartner Peer Insights™ and on our G2 review page.
Both are updated regularly. Both provide real voices from real users. And both can help you make a better decision.
Gartner’s Voice of the Customer for Intelligent Document Processing Solutions (July 2025) report is available to clients through the Gartner platform. We’re proud to be included. We know what it takes to earn a place and we’re going to continue to earn it.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and PEER INSIGHTS is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.