Rossum for Shared Service Centres
Scaling global business services
with AI document automation
Transform your global business services from a cost center to a value driver. Automate shared service center document workflows across countries, ERPs, and languages with AI agents. Focus on value drivers like discounts, exceptions, and supplier relationships.
98%
data extraction accuracy
10x
efficiency to scale
276+
languages for global reach
Global process excellence with local flexibility
Achieve a world-class global business services operating model and scale without growing headcount. Our GBS AI automation handles manual tasks with up to 98% accuracy:
- Data matching: pricing, line-items, POs, and more.
- Coding: automated GL and tax logic.
- Risk control: duplicate and fraud detection.
- Business rules: custom exceptions and validations.
- Compliance: local tax and e-invoicing mandates.
Single source of truth for document workflows
Rossum uses a proprietary AI model built for transactional document processing and end-to-end workflow automation to drive shared service center transformation.
- Instant learning: learns from user actions in real time.
- Template-free: handles any layout automatically.
- Multilingual: 276+ languages supported.
- Integrated: SAP, Coupa, Oracle, and Workday integration.
- Visibility: unified reporting and cost-to-serve analytics.
- Supplier communication: automated communication and resolution.
Why shared service center and GBS leaders choose Rossum
Ergonomic UI
Simple setup and fast team adoption.
Scalable AI
Continuous accuracy gains across your footprint.
Global reach
276+ languages and regional compliance.
Deep integration
Seamless connectivity with your existing ERP stack.
Trusted by leading global business services teams
Scale and boost efficiency without adding headcount
Rossum enables your shared service center to process more with less. Our customers see 10-30x efficiency gains after switching to Rossum, turning global business services into a strategic engine.
Unlock measurable value and ROI
Reclaim hours lost to manual work, empower your team to focus on strategic tasks, and turn automation into measurable ROI.
Capture early payment discounts, unlock hidden value, and never miss a payment deadline again.
- Visibility & control: Gain insights into spend and performance for smarter cashflow and spend optimization.
- Reallocate talent Shift staff from data entry to spend analysis.
- Boost the bottom line Capture discounts and improve cash flow predictability and DPO.
- Reduce attrition Eliminate repetitive, low-value manual work.
“With this central approach, we have deployed a state-of-the-art, AI-based solution designed to process orders quickly and efficiently, even when received in completely unknown formats.”
“Humans are not meant to sit and type data into systems for hours every day. Instead, our customer service teams can serve our customers better.”
“Rossum just works. It was very easy to implement, and it integrates seamlessly with our RPA and SAP systems. For the last four years, it's been running flawlessly. Rossum has simply become part of how we operate."
“To support our growing business, we needed one system to ensure compliance, build trust, improve our AP process, and reconcile information effectively.”
Explore the top Rossum use cases for Global Business Services
Let us show you how Rossum can help
- Average accuracy rate 98%
- Eliminate 98% of manual work
- User friendly & intuitive UI
FAQs
How does AI document automation support a GBS AI strategy?
It moves your global business services and shared service centres from simple task automation to end-to-end process excellence. By using Rossum AI agents, you can standardize workflows across different regions and ERPs, creating a unified data foundation for the entire enterprise.
This transformation allows GBS leaders to move beyond “patchwork” automation. Instead of managing disconnected systems, you implement a single intelligent layer that handles document processing and workflows end-to-end: intake, classification, data extraction, validation, matching, coding, and ERP entry. This creates a standardized global process that reduces the cost-to-serve while providing the clean, structured data needed for advanced enterprise analytics.
Can Rossum's GBS AI automation handle country-specific tax and e-invoicing mandates?
Yes. The platform includes built-in logic for local compliance. It automatically validates documents against specific tax laws and e-invoicing formats across more than 276 languages and regions.
Rossum provides a single intelligent gateway for all formats, including XML, UBL, and ZUGFeRD, while connecting to networks like Peppol to meet the latest global mandates. This allows your team to process e-invoices and PDFs side-by-side in one unified workflow.
To see how we unify compliance and automation, visit our e-invoicing solution page.
How can a shared service center scale processing across multiple clients?
Using adaptive algorithms allows a shared service center to handle multiple formats and client-specific layouts without manual rules. Accuracy improves as the system learns unique document traits over time, ensuring a consistent shared service center transformation regardless of client complexity.
Rossum’s cloud-native architecture scales automatically during peak periods to handle increased document volumes without disruption. To maintain strict governance, you can configure granular, role-based access for clerks. This allows team members to manage different client queues within the same platform while keeping data and workflows securely siloed. This flexibility enables your global business services to absorb new business units or M&A activity without adding headcount.
What integration capabilities support document processing in SSC environments?
APIs, middleware, and ERP connectors link Rossum to your core systems, ensuring clean data flows into your accounting software without manual hand-offs. This connectivity is essential for any shared service center transformation, as it eliminates manual data entry into downstream platforms.
Rossum’s cloud-native platform is highly customizable. Our architecture and low-code extensions allow you to build complex business logic and tailored workflows that fit your specific environment. We offer tried and tested turnkey integrations for major platforms including:
These integrations ensure your global business services AI automation acts as a seamless extension of your existing tech stack. You can view all available connectors in our Integrations Hub.
How does Rossum ensure data sovereignty and security for global business services?
We provide enterprise-grade security with flexible deployment options to ensure your sensitive financial data meets local residency requirements and global compliance standards.
- Independent certifications: Our security program is independently certified for ISO 27001, SOC 2 Type II, and ISO 42001 for responsible AI management.
- Global compliance: The platform is fully aligned with GDPR, HIPAA, CCPA, and the Texas Risk and Authorization Management Program (TX-RAMP).
- Proactive protection: We undergo regular third-party penetration tests and follow secure coding practices to safeguard your workflows.
- SSC teams use audit‑ready validation logs, role‑based approvers and SLA‑aligned workflows. This ensures traceability across internal clients.
For detailed documentation, reports, and real-time status updates, visit our Security and Trust Center.
What is the pricing for your SSC automation solution?
Rossum pricing is tailored to your business needs and automation scale, based on the volume of pages or documents you process and the extent of platform capabilities you choose. Additional services, integrations, and add-ons are available to enhance your return on automation.