Wolt – who are they?
Wolt is a Helsinki-based technology company founded in 2014 and acquired by DoorDash in 2022. Wolt’s vision is to satisfy all your shopping needs in one app, by creating a global platform for local commerce. To enable this “mall in your pocket” Wolt develops technologies for flash express delivery, retail software and financial solutions, as well as operating its own grocery stores under the brand Wolt Market. Wolt is active in 25 countries including Germany, Poland, Japan and Israel, with over 130,000 merchant partners,200,000 courier partners and 33 million registered customers.
What’s the challenge? 100k+ invoices, 1500+ suppliers every week
“We wanted to automate the AP process and needed a solution that was flexible enough to process over a hundred thousand invoices per year in a wide variety of structures. We felt that Rossum was able to do that.”
Vishal Karkala, Product Lead Supply Chain & Inventory.
Wolt receives over 100,000 invoices every year from 2000+ different suppliers in 20 languages. Most invoices are in PDF format and it is physically impossible to manually process and match them against POs and received goods. Wolt was looking for a solution that could automate the end-to-end Accounts Payable (AP) process and reduce processing time by circa 80%. An additional challenge is the variation in invoice layouts from one supplier to another. Wolt required a solution that had the flexibility to “read” different invoices without the need for templates.
Solution – adapting Rossum to Wolt’s needs
“Rossum’s cloud architecture has good high-quality APIs which we easily integrated with our own ERP system”
Rossum was first deployed in Hungary to scan through Wolt’s invoices, extract the relevant data, validate it against the POs in their ERP and export it to their downstream system.
Wolt’s technical team integrated Rossum with their proprietary ERP system using the self-service Rossum API. Irrespective of the document structure they wanted the flexibility to be able to specify the data fields that they needed to extract. They were able to customize the rules so that if a certain data field is missing, the system alerts the user to add that data before further processing is permitted. As a result, the data that arrives in their ERP system is accurate and in the expected format.
Scaling – teaching Rossum new languages
Wolt is rolling out Rossum across all the territories they operate in. Once a specified automation rate is reached, they deploy Rossum to a new geography. In total Rossum is helping Wolt move from manual to automated invoice processing in four countries with another 10 planned to go live by Q1 2024. Training Rossum’s AI on new languages is part of this expansion plan (including Greek and Hebrew). Rossum is language agnostic, once we have built a compatibility layer the AI can be trained remarkably quickly on a new language.
“With Rossum, we are able to process invoices efficiently and hope to unlock more efficiency cost savings as we scale-up.”
Insights gleaned from the platform are helping Wolt understand which types of documents create the most issues and cause delays. As Wolt scales Rossum to new countries, they are using these insights to plan capacities and make resourcing decisions. We’re also helping them train users on the platform as new countries are onboarded and build custom extensions to make it even easier to use.
”Rossum is very intuitive, so we did not face any challenges. Whenever we had new people to train, the ramp-up time was relatively quick.”