Supporting Success

Partnering with you to ensure adoption, realize value and mitigate risk.

rossum services

Digital transformation is hard, with a 70% failure rate according to McKinsey. That’s why Rossum’s team of account managers and technical experts is here to support you and ensure the success of your automation journey. 

We offer Onboarding and Success Plans which are designed to help you mitigate the risk inherent in digital transformation and maximize value from Rossum.

How do we bring you value?

Ensure adoption 

Our easy-to-use user interface, highly accurate AI and user-training, ensures your team quickly learns to love using our platform.

Minimize risk 

Regular expert consultations, continual AI supervision and technical health reviews help maintain AI performance at optimum levels.

Value realization 

Our Signature plan helps you maximize value from Rossum by identifying additional workflows ripe for automation through our intelligent document processing platform.

Don’t just take our word for it

Our G2 reviews consistently highlight our excellent customer support and easy-to-use UI:

“Rossum has a very powerful API and great embedded UI, plus fast support and flexible customizations”

What truly sets Rossum apart is their exceptional team…they exhibited a level of professionalism, warmth, and genuine care that is hard to find in today’s business world.”

Which Onboarding Plan is best for you?

Onboard and train your team, set up and configure the platform.

We have two Onboarding plans: Premier and Signature.

Premier (Show me how)

For medium-size businesses requiring a standard configuration.

The Premier onboarding package shows you how to implement and use Rossum. Technical support is available on a reactive basis, i.e., we’ll quickly respond to requests for our help. Training will be provided for users and your IT team will be able to consult with Rossum’s technical experts.

Signature (Partner with me)

For large organizations with complex configuration and integration requirements.

Our best in class package that project manages onboarding for you. Our technical experts take on the heavy lifting of configuration to get you generating ROI in a matter of weeks. Communication will be proactive. What does that mean? It means we’ll be guiding you step by step. 

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Which Success Plan is best for you?

Continuing support to help you maximize value from Rossum.

We have three support levels: Standard, Premier, and Signature. 

Standard (Do it yourself) 

For customers who have the capacity to monitor data input quality themselves in order to maintain AI performance.

A basic support plan which comes free with the Rossum license. This includes access to an online knowledge base for developers, user-guides, webinars, and API documentation. User and technical support is also available via email.

Premier (Show me how) 

For medium-size businesses that want to ensure adoption and the optimal performance of the platform over time.

In addition to Standard support, the Premier Success Plan includes user training on updates/extensions, access to technical consultations on best practice, analysis of AI performance and its potential for improvement with biannual reports 

Signature (Partner with me)

For large enterprises that have complex configuration requirements who want to scale intelligent document processing use cases across the business.

With our best in class Signature Success Plan we partner with you to maximize value from Rossum. You will have a designated Technical Account Manager, an annual review to optimize technical set-up, and quarterly Business Value reports to identify new automation opportunities and drive even more value from Rossum.

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Contact us today for a demo.