Eurofins Finance & Administration teams achieve 30% productivity increase in AP invoice processing across 21 countries

Eurofins is an international network of laboratories.

The Situation

The Eurofins network maintains a flat, decentralized structure, giving business leaders decision-making authority, reflected in how each country and entity processes invoices.

Adding to the complexity are:

• A portfolio of more than 200,000 analytical methods
• Tens of thousands of suppliers
• Over 1.5 million invoices annually

AP operations span two European Shared Service Centers plus National Service Centers in other countries, handling local finance functions.

The Challenge

Finance and Administration teams in the Eurofins network operated a fragmented landscape of OCR solutions, creating inefficiency and preventing scalable growth.

• OCR solutions in place didn’t handle line item information effectively.
• Invoice processing was a labor-intensive and mundane task, with accountants having to copy-paste information, calculate exchange rates, and frequently make corrections.

Repetitive manual processing was going against the company’s commitment to employee development and:

• Generated significant costs
• Prevented accountants from using advanced skills and focusing on value-adding activities

The network needed a global solution flexible enough for country-specific requirements while enabling process standardization across diverse operations.

“Copy-pasting information from the PDF to the system is not the most motivating task you can give to people. We believe in supporting people in developing their talents. This task is not developing anyone.”

Eurofins Finance and Administration team

The Solution

The company selected Rossum integrated with Coupa for their Procure-to-Pay process, going live in December 2023, just 10 weeks after signing the contract.

As of December 2025, 21 highest-volume countries, representing over 80% of total invoice volume, are integrated into Rossum.

End-to-end automated workflow

Rossum automates key invoice processing steps:

• Ingests invoices through centralized email and e-invoicing gateways, routing documents to country-specific workflows
• Detects and deletes duplicates before they reach accountants
• Extracts both header and line item data, validates against business rules, supplier & entities master data
• Tags invoices to aid in reporting and prioritization for further processing in Coupa

Customization for complex requirements

Every country has its own set of business rules, which are now automated:

• Comparing values to system data
• Checking for inactive POs
• Validating payment details (IBAN, Bank Account)
• Blanket PO matching to invoice line data
• Automatic coding of non-PO invoices

Language support & document translation

At the moment, Rossum processes invoices in 14 languages in the Latin script, with plans to onboard six non-Latin languages in the near future.

Accountants use the translation feature to process foreign invoices without leaving Rossum.

The Results

Two years in, Rossum has won over accountants with its flexibility and user experience, while delivering consistent, measurable improvements:

• 30%+ productivity increase confirmed independently by operational teams in shared service centers and major national service centers, including the US.
• 38.2% automation rate in Rossum with a 50-second average processing time.

Process improvements:

• Duplicate detection prevents duplicate payments and saves accountants’ time (since these invoices don’t reach Coupa).
• Automated validations ensure every invoice is checked identically every time.
• Implementation revealed how different countries process invoices.
• Uncovered and eliminated manual invoice corrections without addressing root causes in purchase orders. Now, PO errors are flagged, enabling AP and procurement teams to collaborate and improve catalog quality and upstream processes.

The Future

With the majority of European operations onboarded, representing over 80% of invoice volume, Rossum continues to develop its partnership with the Eurofins network:

• Planning to onboard Canada, Asia, and Middle East with additional language requirements.
• As more countries onboard and Rossum’s AI engine learns, expecting further improvements in automation rates and processing efficiency.
• The company is now also implementing e-invoicing requirements in Rossum.