How Automation Can Improve Financial Services

In the constantly evolving financial services industry, automation has become a critical tool for improving efficiency and staying ahead of new demands. Numerous studies have demonstrated that automation can help minimize expenses, improve customer service, and encourage innovation. 

In this blog post, we’ll explore how financial services organizations can reap the benefits of automation and some of the key factors to keep in mind when implementing it.

Why is automation such a useful tool? 

When done right, automation can help financial institutions save money in a variety of ways. Automating manual tasks frees up staff to focus on more value-added activities, and eliminating errors and inefficiencies can reduce operational costs. 

Additionally, automating customer-facing processes can improve satisfaction levels by reducing waiting times and providing more consistent service. Implementing automation can also lead to indirect cost savings, such as reducing the need for physical space as processing moves online.

Of course, financial services companies need to be thoughtful about how they approach automation. One key consideration is data security: with sensitive customer information at stake, financial institutions need to be sure that any automated system is highly secure. 

Another factor to keep in mind is ensuring the system is user-friendly and easy to use. If your employees are struggling to figure out how to use the new system, it will only lead to frustration and wasted time. 

The system also needs to be able to integrate seamlessly with any existing system. Otherwise, you’ll end up with a patchwork of incompatible systems that don’t talk to each other. Scalability and the ability to grow with your business are important components as otherwise, you’ll end up having to replace the system entirely once your business outgrows it. 

Finally, financial institutions need to be prepared to manage change effectively, as automating processes can require significant organizational changes. When done carefully and thoughtfully, however, automation can be a powerful tool for financial services companies looking to drive efficiency and innovation.

How can IDP help financial services companies?

In today’s competitive environment, firms can no longer afford to waste time and resources on manual tasks such as data entry. Unfortunately, many financial services companies are still using manual processes for everything from onboarding new employees to providing services for customers. Not only is this inefficient, but it also opens the door to errors that can have serious consequences.

Luckily, there is a better way. By automating these tasks, financial services companies can improve efficiency, reduce costs, and minimize errors. Automation through intelligent document processing (IDP) can provide the needed relief from manual data entry and human error. 

IDP uses advanced technologies such as artificial intelligence (AI), neural networks, and computer vision to automatically extract data from documents. This data can then be used to populate databases, applications, or spreadsheets. Not only does this save time and resources, but it also eliminates the potential for errors.

IDP can be used for a variety of tasks in the financial services industry, including:

• Account opening
• Customer onboarding
• Loan processing
• Claims processing

In each of these cases, IDP can significantly improve efficiency while reducing costs and minimizing errors. For example, consider the task of account opening. Currently, most financial institutions require customers to complete paper forms that must then be manually entered into the system by employees. This is not only time-consuming, but it also introduces the potential for errors.

With IDP, however, forms can be scanned and the data automatically extracted and populated into the system. This not only saves time, but it also reduces the potential for errors. No one wants to spend time correcting errors – or taking the chance on missing errors that can be costly. 

Are you wasting time on manual data entry? 

In today’s competitive environment, financial services companies can no longer afford to waste time and resources on manual tasks such as data entry. 

Fortunately, there is a better way. 

By automating these tasks with intelligent document processing, financial services companies can improve efficiency, reduce costs, and minimize errors. IDP can be used for a variety of use cases in the financial services industry, including trade finance, credit applications, mortgage processing, and more. 

In each of these cases, IDP can significantly improve efficiency while reducing costs and minimizing errors. If you’re looking for a way to improve your financial services company’s operations, IDP is definitely worth considering.

Rossum is a modern, cloud-native IDP platform with the goal to make business-to-business (B2B) communication frictionless. Financial services companies can really benefit from this solution through improved efficiencies, shortened turnaround times, and risk reduction. 
For example, after deploying with Rossum, the Master Trust Bank of Japan (MTBJ) freed up its workload by 75% and improved overall productivity with happier employees. Would you like to achieve similar results? Contact us today to find out how easy it is to get started.