Rossum for Contact Centers

Create efficient Contact Centers to enhance the customer experience with Rossum's modern cloud-native document processing powered by AI.

Contact centers are a critical part of your company's ability to retain customers. Challenges include low customer satisfaction, struggling to boost agent performance and morale, and excessive tools that don't produce expected results. Rossum can help you optimize this department and make sure all customer documents are processed quickly and efficiently with end-to-end automation.

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Adapt to new layouts

Achieve faster document processing by avoiding template-based OCR software that can break when new layouts are introduced.

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Streamline validation

Minimize risk of errors with an accurate and intuitive solution that learns over time, ensuring less effort is spent reviewing documents.

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Automate manual work

Make employees happier and more efficient by automating boring and repetitive tasks that don't contribute to company revenue.

“Rossum is a product that opens up a new dimension in the area of document digitization. Thanks to our partnership with Rossum we are able to provide a solution that offers 98% automation.”

Michal Klodner

Co-founder

featured customer story

InnovationPath offers 98% automation with Rossum partnership

Thanks to partnering with Rossum, InnovationPath developed a standalone application for financial and accounting processes automation called Innovoices. Using Rossum’s AI, they extract information from invoices and other business documents. Utilizing their own RPA solutions, they connect this straight to the client’s ERP software. The benefits to their business were impressive — read the case study to find out more.

Read the story

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