Kiwi.com relies on Rossum
Kiwi is one of the fastest growing companies in the world in the travel domain, with the mission of building the first virtual global supercarrier. Kiwi's product is essentially a plane connection search engine, broker and travel-agency-as-a-service. Since the startup was founded in 2012 under the name Skypicker, it grew to a team of 2,600+ and opened branch offices in nine countries.
Kiwi is processing a rich spectrum of invoices connected both to its operations and to its plane tickets brokerage services. A team of junior staff used to process all documents manually, but this stopped scaling for the company in the middle of its hypergrowth story. The team had to manually copy or type over all pieces of data from the PDF documents, a process which was not just time consuming, but also started proving highly error prone. That was the final motivation for Kiwi to start looking for a solution.
All invoices are going through Rossum, which is now the main operational cockpit for the finance department’s Accounts Payable staff. They use Rossum’s user interface not just to capture invoice data (both header fields and line items), but also to pair vendor and cost center records.
Kiwi’s IT Systems Engineers were able to integrate Rossum with the company’s Netsuite instance on their own, just using Rossum’s published APIs and leveraging technical support to get quick assistance with engineering questions.
The project fulfilled Kiwi’s main goal of pushing down error rates and therefore reducing the number of exceptions their accounting staff dealt with.
Kiwi also experienced a major reduction of manual work. The manual invoice posting process took full-time effort of multiple junior staff for most of each month. Now, the AP team is not spending more on this task than 2 hours per person daily. This has been a huge benefit not just to the individual personnel, but also the department as a whole – they did not reduce the team head count, but instead leverage the team members for more advanced tasks.
Instead of hiring for new dedicated financial analyst functions, their existing staff can now take up on analysis and reports for past-due, credit notes and pro-formas and boost the quality of cost center allocation for budget reporting.
"I'm happy that our junior staff is not getting melted down under the manual data entry friction anymore and has now more space for professional growth."
Sabina Sistkova, Head of Accounting at Kiwi