How Cosco Shipping used Rossum to reach a 76% straight-through automation rate on incoming documents

  • 76%

    straight-through processing rate

  • 100%

    flexibility in the midst of Covid

Cosco Shipping is a Shanghai-based multinational transportation service and industrial real estate conglomerate. The group’s core businesses are marine transportation, stevedoring, container shipping, third-party logistics, and freight forwarding services. As of 2020, the Cosco Shipping marine shipping fleet is the largest in the world with 1,300+ vessels

The Challenge

The Cosco Shipping CE Accounts Payable team is processing complex shipping invoices from cargo operators as part of its intermodal freight service. The operation has been severely impacted by the spring 2020 lockdowns and scrambled to restore work in a remote setting. In addition, Cosco wished to make their manual data-entry process more efficient in order to meet the demand of the increased amount of documents without hiring additional FTEs.

The Solution

Rossum worked with Cosco Shipping before the pandemic started, but their internal Rossum integration with Microsoft Flow was finalized in just the right moment to save the day in mid-March.

Dedicated AI engine trainings have helped to further improve accuracy and efficiency of the AP team who processes header and custom fields through Rossum.

The Benefit

A new fully digital data capture process based on Rossum enabled the team of seven to work remotely, previously unimaginable due to their old, heavily paper-based process. The initial goal of making a data-entry process more efficient and less manual was met with a straight-through processing automation reaching 76%.

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