Customer Support Specialist - Tier 1

We use state-of-art Al plus intuitive Ul to eliminate unnecessary paperwork and make the whole world go faster.

As Customer Support Specialist you will make sure that clients’ questions are addressed in a timely and accurate manner. You will conduct technical investigations in cooperation with other teams. Great customer experience is going to be your number one goal.

About you

We are all geeks and hackers who like to engineer beautiful systems, all the way up to Rossum’s CEO. You will fit right in if:

  • You are customer oriented – you love working with people and helping them on daily basis
  • Communication is your thing – you can explain complex matters in clear and structured way
  • You have excellent English both spoken and written – it’s a must
  • You are willing to work in shifts, on public holidays and weekends
  • You enjoy solving technical puzzles – have that inner detective in you
  • Nothing sneaks past you unnoticed – perceptiveness and fact-finding are your strengths
  • You are honest and bullshit-free – your opinions are data driven but you embrace critical thinking and respect others’ points of view
  • You have experience with support systems, JIRA and Confluence – nice to have

What we offer

We are building a hyper-growth SaaS startup following the best Silicon Valley practices in Prague.

  • Employee Stock Option Plan designed as the fairest in Prague
  • Enjoyable working environment in very diverse team (27+ nationalities)
  • High end laptop & other necessary tech
  • 5 weeks of vacation, flexible working hours and home office setup
  • Tasty snacks & the best coffee and tea in Prague
  • English language lessons on all levels
  • Multisport card to be used at any of 2 700 places in Czechia

About Rossum

We are automating document communication. Thousands of lifetimes per day are burned on manually dealing with documents in enterprise back offices. It’s a terrible job, and it makes the whole world go slower. Right now, we already process up to hundreds of documents per minute to save our users 85% of this work, serving some of the world’s best companies. Our mission is to create a world that builds rather than types, as companies that switched from email to Slack and Teams for internal communication next switch to Rossum for their orders and invoices.

We raised money from some of the best VCs in Europe and top American angel investors who backed startups like Airbnb, Revolut, or UiPath before. We are now pre-Series-A in terms of funding and grow 300% a year. (Learn more)