Customer Solution Specialist

We use state-of-art AI plus intuitive UI to eliminate useless paperwork and make the whole world go faster. Each company wants to customize and integrate Rossum in their workflow, which means seamless product adoption has a huge impact on the value we provide as a whole.

We are looking for a Customer Solution Specialist to make sure our product is utilized to its fullest potential and that there are no technical roadblocks in customers’ adoption journey.

About you

We are all geeks and hackers who like to engineer beautiful systems, all the way to Rossum’s CEO. You will fit right in if you:

  • Are customer oriented. You enjoy delighting them and you don’t hesitate to go the extra mile for them. You take personal pride in the way you communicate. You pursue clarity and structure in the way you communicate. 
  • Have excellent English both spoken and written is a must. The job is 70% communication.
  • Can support customers during the onboarding process with a spot on analysis. You will guide customers through the AI machine learning process, help them with initial configuration, interpret results and suggest next steps based on the customer’s needs. The job is 30% analysis. 
  • Are honest and bullshit-free. You base your opinions on data, but don’t cling to it in the face of good arguments. 
  • The knowledge base Customer Solution Specialist has to navigate is vast, but that doesn’t intimidate you. You will climb learning curves for the following domains
    • Annotation Process (helping customers training their AIs)
    • Product Configuration
    • Customer Technical Support 
    • Documentation Development
  • Nice to have if you have experience with SQL, Terminal, JSON, Browser Devtools 

What we offer 

We are building a hyper-growth SaaS startup in Prague.

  • We designed fair Employee Stock Option Plan
  • An enjoyable working environment in a very diverse team (21+ nationalities)
  • A laptop of your choice & necessary tech is a given.
  • 5 weeks of vacation, flexible working hours and home office setup.
  • English language lessons on all levels.
  • Multisport card to get your workout at any of 2 700 places in Czechia.
  • Beautiful office with 200 m2 terrace and a view of the Prague castle in the heart of Karlin.

About Rossum

We are automating document communication. Thousands of lifetimes per day are burned on manually dealing with documents in enterprise back offices. It’s a terrible job, and it makes the whole world go slower. Right now, we already process up to hundreds of documents per minute to save our users 85% of this work, serving some of the world’s best companies. Our mission is to create a world that builds rather than types, as companies that switched from email to Slack and Teams for internal communication next switch to Rossum for their orders and invoices.

We raised money from some of the best VCs in Europe and top American angel investors who backed startups like Airbnb, Revolut, or UiPath before. We are now pre-Series-A in terms of funding and grow 300% a year. (Learn more)

 

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